Disney Plus Error Code 39

disney plus error code 39

Disney Plus Error Code 39: What It Is and How to Fix It


Disney Plus has quickly become a go-to streaming platform for millions of users around the world, offering a vast library of beloved movies, TV shows, and exclusive content from the Disney, Pixar, Marvel, Star Wars, and National Geographic brands. However, like any online service, Disney Plus is not immune to occasional technical issues. One such issue that users may encounter is Error Code 39. If you’ve come across this error while trying to enjoy your favorite Disney Plus content, don’t worry. In this guide, we will delve into the common causes behind Disney Plus Error Code 39 and provide you with a comprehensive troubleshooting guide to help you resolve it and get back to streaming your favorite shows and movies without interruption.

Section 1: Understanding Disney Plus Error Code 39

Before diving into the troubleshooting steps, it’s important to understand what Disney Plus Error Code 39 signifies. Error Code 39 typically indicates a playback error that prevents the streaming content from loading or playing on your device. It can occur due to various factors, including network connectivity issues, device compatibility problems, or temporary glitches within the Disney Plus app itself. By understanding the potential causes behind this error, you can better navigate the troubleshooting process and find an effective solution.

Section 2: Troubleshooting Steps to Fix Disney Plus Error Code 39

In this section, we will provide a step-by-step troubleshooting guide to help you resolve Disney Plus Error Code 39. From basic troubleshooting steps to more advanced solutions, we’ll cover a range of possible fixes. By following these steps, you can quickly identify and resolve the underlying issue, allowing you to resume your Disney Plus streaming without any disruptions.

disney plus error code 39

What Is Error Code 39?

Error Code 39 is an error that occurs when you try to access the service on your device. When this error occurs, you will see a message that says “Sorry, we are having trouble connecting to your account. Please try again later. Error Code 39.”


What Causes Error Code 39?

Disney Plus Error Code 39 can be caused by a variety of factors, including:


Network Connection Issues

If your network connection is weak or unstable, you may experience Disney Plus Error Code 39. This can be caused by issues such as low bandwidth or network congestion.


Outdated App or Device

If you’re using an outdated version of the Disney Plus app or if your device’s firmware is outdated, you may experience Error Code 39.


Account Issues

If there is an issue with your Disney Plus account, such as an expired subscription or an issue with your payment method, you may experience Error Code 39. (see how to cancel Disney Plus)


How to Fix Error Code 39

Fortunately, there are several steps you can take to fix Disney Plus Error Code 39. Here are a few solutions to try:


Step 1: Check Your Network Connection

The first thing you should do is check your network connection. Make sure you have a strong and stable connection to the internet. You can do this by checking your Wi-Fi or cellular signal strength, or by testing your internet speed using a website like speedtest.net.

Step 2: Update Your App or Device

If your Disney Plus app or device is outdated, you may experience Error Code 39. Make sure you have the latest version of the app or firmware installed. You can check for updates in the app store or in your device’s settings.

Step 3: Restart Your Device

Sometimes, simply restarting your device can fix issues like Error Code 39. Try restarting your device and then opening the Disney Plus app again.

Step 4: Clear App Data and Cache

If the above steps don’t work, you can try clearing the app data and cache on your device. This can help fix any issues with the app’s settings or configuration. To do this, go to your device’s settings, then to the “Apps” or “Application Manager” section. Find the Disney Plus app, then select “Clear Data” and “Clear Cache.”

Step 5: Contact Disney Plus Support

If none of the above solutions work, you can contact Disney Plus support for further assistance. They may be able to provide additional troubleshooting steps or help resolve any issues with your account.



Error Code 39 can be frustrating, but there are several steps you can take to fix the issue. By following the troubleshooting steps outlined in this guide, you can effectively address the underlying causes of the error and get back to enjoying your favorite Disney content without interruptions. Remember to check your network connection, update your device and app software, clear cache, and disable VPN or proxy services if necessary.

In addition to the troubleshooting steps, implementing the recommended tips and recommendations will further enhance your Disney Plus streaming experience. By optimizing your network, adjusting video playback settings, and staying up-to-date with device and app updates, you can minimize the chances of encountering future errors and enjoy smooth and uninterrupted streaming sessions.

Should you encounter any other issues or persistent errors, it is recommended to reach out to Disney Plus customer support for further assistance. They can provide personalized guidance and troubleshooting specific to your situation.

With the error  resolved, you can immerse yourself in the vast collection of Disney, Pixar, Marvel, Star Wars, and National Geographic content available on the platform. From classic animated films to thrilling superhero adventures, heartwarming stories, and captivating documentaries, Disney Plus offers entertainment for audiences of all ages.

Embrace the magic of Disney Plus and let the joy of seamless streaming fill your screens. By troubleshooting and resolving Error Code 39, you can fully enjoy the world of Disney at your fingertips. Happy streaming!



I hold a Bachlors degree in Information Systems and have worked in technology for over 20 years. I currently work as a Network Engineer In Charlotte NC. I enjoy helping others navigate technology in an easy to understand way.

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About Me

Hi Everyone! My name is Adam, I am the Editor of Wally Home. I hold a bachelors degree in information systems and more then 20 years experience in technology. I am currently working as a Network Engineer in Charlotte NC. I love sharing my knowledge to help others with technology. I hope you find the information helpful and informative. Enjoy your stay!

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