Xfinity Remote Not Working Fix

Xfinity Remote Not Working: Troubleshooting Tips



Are you having trouble with your Xfinity remote? Do you find yourself pressing buttons on the remote but nothing is happening on the TV screen? If yes, then you are not alone. It can be quite frustrating when your Xfinity remote is not working properly. But before you throw in the towel and buy a new remote, try these simple troubleshooting tips to get your remote working again.

Check the Batteries

One of the most common reasons why Xfinity remotes stop working is because of dead or low batteries. If your remote isn’t working, try replacing the batteries with new ones. Be sure to use the right type of batteries, as specified in the remote’s manual. Also, check the battery contacts to ensure that they are clean and making proper contact with the batteries.

Ensure Proper Connections

Another possible reason for a non-responsive Xfinity remote is poor connectivity. Ensure that the remote’s batteries are correctly installed and that the battery compartment is properly closed. Also, make sure that the remote’s IR (Infrared) emitter is pointed at the Xfinity set-top box or TV. Sometimes, the remote may not work due to interference from other devices. Move any devices that emit infrared signals away from the set-top box and TV to see if it resolves the issue.


Reset the Remote

If your Xfinity remote still isn’t working after checking the batteries and connectivity, try resetting the remote. Unplug your Xfinity set-top box, wait for 30 seconds, and then plug it back in. Wait for the set-top box to reboot, and then try using the remote again. This can often fix issues related to software glitches and bugs in the set-top box.


to reset an Xfinity remote:

  1. Hold down the “Setup” button on the remote until the LED light on the remote turns green.
  2. Enter “9-8-1” using the remote’s number pad.
  3. The LED light on the remote will blink green twice to indicate that the reset process has begun.
  4. Wait for the LED light to blink green four times, which indicates that the reset process has completed.
  5. Test the remote to see if it is now working properly.


Pair the Remote

If the remote is still not working, try pairing it again with the Xfinity set-top box. The pairing process will vary depending on the remote type. Consult the remote manual or Xfinity’s website for instructions on how to pair your remote. Sometimes, the remote may get unpaired from the set-top box due to various reasons, and pairing it again can fix the issue.


Contact Xfinity Support

If none of the above troubleshooting tips work, the problem may be with your remote or set-top box. In this case, contact Xfinity support for further assistance. They can help diagnose the issue and provide solutions to fix it. They may even send you a new remote if necessary.



Xfinity remote not working can be frustrating, but with these simple troubleshooting tips, you can quickly diagnose and fix the problem. Try checking the batteries, connectivity, resetting the remote, pairing it, and if nothing works, contact Xfinity support. Remember to follow the manufacturer’s guidelines and instructions while troubleshooting and avoid tampering with the remote or set-top box.



I hold a Bachlors degree in Information Systems and have worked in technology for over 20 years. I currently work as a Network Engineer In Charlotte NC. I enjoy helping others navigate technology in an easy to understand way.

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About Me

Hi Everyone! My name is Adam, I am the Editor of Wally Home. I hold a bachelors degree in information systems and more then 20 years experience in technology. I am currently working as a Network Engineer in Charlotte NC. I love sharing my knowledge to help others with technology. I hope you find the information helpful and informative. Enjoy your stay!

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